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Telephone Business

telefónica

The Spanish firm Telefónica S. A. ranks amongst the largest companies in Spain. The multi-national company is the world’s fourth-largest telecommunications provider, dealing in 25 countries, and is the largest one in Latin America. Chances are that you are one of Telefónica’s 260,000,000 worldwide customers if you live in Mallorca even though you might have signed up with a different provider, as it is Telefónica who runs the telephone lines service.

If you have had dealings with this telecom company you will most likely agree that the company’s service and attitude are not very customer friendly, which to my mind is a consequence of Spain’s fate of suffering under a dictator not all that long ago and for a rather long time.

Of course, Telefónica is not alone in its authoritarian ways here in Spain. Spain is not as yet a consumer oriented society. Old habits die hard.

The photo was chosen from my archive. It was taken near Felanitx, Mallorca, Baleares, Spain. The date: March 7th, 2009. The time was 14:15:12.

1 reply »

  1. A great photo and a common theme, it’s correct that telefonica is not alone in their lack of customer service … but the fact that nearly everyone has to use them at some point means they do get a lot of bad press. after changing my provider a few times, they certainly aren’t the worst, better the devil you know sometimes.

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